Delivery & Returns

FREE UK TRACKED DELIVERY ON ORDERS £25 & OVER

Free Delivery
Free delivery is within the UK only and is sent via Royal Mail Tracked 2nd Class. *To qualify for this you must have spent £25 after any discount is applied; offer does not apply to gift subscriptions.

SAME DAY DESPATCH (ORDER BEFORE 12.00)

Order before 12.00 and get your coffee roasted and despatched the same day (excluding weekends). Any orders after 12.00 will be despatched the next day. Any orders placed after 12.00 on Friday, will be despatched on Monday.

Cutoff order time slots below:

CUTOFF ORDER TIME SLOTS	ROAST & DESPATCH DAY
Friday 12.01 - Monday 12.00	Monday
Monday 12.01 - Tuesday 12.00	Tuesday
Tuesday 12.01 - Wednesday 12.00	Wednesday
Wednesday 12.01 - Thursday 12.00	Thursday
Thursday 12.01 - Friday 12.00	Friday

Any orders placed after 12.00 on Friday, will be despatched on Monday.

FRESHLY ROASTED TO ORDER

We always try to roast our beans to order. There may be times when some of our mainstay coffees will be rested before being despatched.

TRACK YOUR ORDER

We'll send you a tracking number when your order has been sent out.

COVID-19 UPDATE

Mail carriers are are experiencing intermittent delays due to COVID-19, but most orders arrive by the delivery time shown at checkout.

Damaged or Incorrect orders

If for any reason your order is incorrect or damaged then Kope Coffee will offer a replacement or refund, please contact us to arrange the return of the goods.

Change of mind

If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.

All shipping back to Kope Coffee is to be paid for by the customer. We recommend that your carrier provides you with ‘proof of delivery’ as Kope Coffee cannot be held responsible for goods lost or damaged in transit.

You can always contact us for any return question at contact@kopecoffeeroasters.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.