Delivery & Returns
Free delivery is within the UK only and is sent via Royal Mail Tracked 2nd Class. *To qualify for this you must have spent £25 after any discount is applied; offer does not apply to gift subscriptions.
Damaged or Incorrect orders
If for any reason your order is incorrect or damaged then Kope Coffee will offer a replacement or refund, please contact us to arrange the return of the goods.
Change of mind
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.
All shipping back to Kope Coffee is to be paid for by the customer. We recommend that your carrier provides you with ‘proof of delivery’ as Kope Coffee cannot be held responsible for goods lost or damaged in transit.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.